Introduction
At swanuj, we are committed to providing our customers with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
Time Frame: You have 2 hour from the time of receipt to return an item.
Condition: Items must be unused, unwashed, and in the original packaging with all tags attached.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are exempt from being returned. These include:
Perishable goods (such as food and flowers)
Custom or personalized items
Gift cards
Downloadable software products
Intimate or sanitary goods
Return Process
To return an item, please follow these steps:
Contact Us: Email us at @swanuj.com or call us at 7355003693 to initiate the return. Please provide your order number and reason for return.
Authorization: Once your return is approved, you will receive a return authorization number (RMA).
Packaging: Package the item securely, including the return form and the RMA number.
Shipping: Send the return package to [your return address]. Unless the return is due to a defect or error on our part, you will be responsible for paying for your own shipping costs for returning your item.
Inspection and Approval
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund within 2 business hour.
Refund Process
Method: Approved refunds will be processed using the original method of payment.
Time Frame: Refunds typically take under 2 business hour to appear in your account after approval.
Exchanges
If you need to exchange an item, please contact us at 7355003693 with the details of your request. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at 7355003693. Include a description of the defect and, if possible, a photograph. We will provide instructions for returning the item and arrange for a replacement, repair, or full refund.
International Returns
International returns follow the same process but may require additional time for shipping and customs clearance. Please contact us for specific instructions related to international returns.
Contact Information
For any questions or concerns regarding your return or refund, please contact us at:
Email: @swanuj.com
Phone: 7355003693
Address: Lucknow Uttar Pradesh